BlackTree Wallet — Customer Guide
Dear Valued Customer, welcome to the BlackTree Wallet — a secure and convenient way to shop on www.myblacktree.com. Follow the steps below to make the best use of your wallet.
Your BlackTree Wallet holds refunds and cashback as store credit — here is how to use it in 4 easy steps.
Step-by-Step Guide
Login to Your Account
- Visit our official website: www.myblacktree.com
- Click “Profile” in the top-right corner.
- Enter your login credentials.
- If you have forgotten your password, select OTP Login.
- In case of any OTP delay, please wait a few seconds and retry.
Check Your Wallet Balance
- Once logged in, go to your Account Dashboard.
- Your current BlackTree Wallet balance will be displayed clearly on the page.
Add Products to Your Cart
- Browse and select the product(s) you wish to purchase.
- Click “Add to Cart”.
- Tip: for faster shipping, we recommend choosing BlackTree branded products.
Payment at Checkout
- Go to your cart and proceed to Checkout.
- Wait until all payment options are fully loaded.
- Select the “Pay with Wallet” option.
- Click to confirm — your order will be placed instantly using your wallet balance.
🔐 Important Notes on Wallet Security
At BlackTree, your financial safety is our top priority.
If our system detects suspicious activity (such as repeated logins from unusual locations, or frequent wallet transfers to new accounts), your wallet usage may be temporarily auto-limited to ₹50 per transaction.
If this happens, please contact our Nodal Officer at info@myblacktree.com with your registered details. Upon verification, your wallet limit will be unlocked and full access restored.
BlackTree Quality Assurance Team
AQF are specialists in soft-line inspections and audits, with a dedicated team of textile specialists.
Open Your Own BlackTree Store
Support and benefits: zero stock risk, trend analysis as per market, and branding support by experts.
Frequently Asked Questions: BlackTree Wallet
What is this wallet?
It is your digital store-credit balance on myblacktree.com. Refunds and cashback are credited to it and can be used on future orders.
Why is my wallet limited to ₹50 per transaction?
If suspicious activity is detected, the wallet may be temporarily limited. Email info@myblacktree.com with your registered details to verify and restore full access.
Does my balance expire?
Cashback credited to your wallet has no expiry date.
Can I withdraw my balance as cash?
No. The balance can only be used to buy products on myblacktree.com.
How is money added to my wallet?
Refunds for cancelled or unfulfilled orders and eligible cashback are credited to your wallet automatically.
Can I pay part of an order with my wallet?
If your wallet balance is lower than the order total, you can pay the remaining amount with another available payment method at checkout.
Is my wallet balance safe?
Yes. Wallet access requires your account login, and automatic limits protect your balance if unusual activity is detected.
