Shipping & Delivery Policy

✈️ Force Majeure – International Shipping (War / Flight Suspension)

In the event of war, geopolitical conflict, airspace closure, flight suspension or any force majeure circumstance affecting international logistics, all confirmed international orders shall remain valid and non-cancellable. Delivery timelines may be extended, and the customer agrees to wait until services resume.

If the customer voluntarily requests cancellation during such disruption, the Company may, at its sole discretion, process a refund after deducting up to 20% of the order value towards procurement, processing and operational costs.

Dispatch Timeline

All confirmed orders are typically dispatched within 4 to 7 working days. In exceptional cases, dispatch may extend up to 15 to 20 working days due to high order volume, product availability or unforeseen logistical delays.

Delivery Timeline

After dispatch, delivery generally occurs within 2 to 7 business days, depending on location and courier service.

Carriers Used

Registered domestic courier companies / Speed Post only.

Shipping Charges

Free standard delivery pan-India.

Cash on Delivery

Available for eligible PIN codes. COD payments are accepted only at the time of delivery.

Delays

BlackTree is not liable for delays caused by courier companies or postal authorities. Our responsibility ends once the parcel is handed over to the courier.

Delivery Address

All deliveries are made only to the registered shipping address provided at checkout, unless specifically updated before dispatch.

Unserviceable PIN Codes

If your PIN code is temporarily unserviceable, kindly re-check after 7 days or contact our support.

Dispatch Timeline

Orders are dispatched within 4 to 12 working days after confirmation. The timeline may extend up to 15 to 30 working days due to factors such as high order volume, product availability or unforeseen logistical delays.

Shipping Partner

International consignments are shipped via reputed carriers such as DHL Express, Aramex, FedEx or India Post EMS, depending on destination and service availability.

Flat Rate

A uniform ₹2,800 INR (approx. $34 USD) is charged per order up to 2 kg volumetric weight.

Delivery Timeline

Typically 7–15 business days post-dispatch; may vary by country, customs clearance and local handling.

Customs & Duties

Import duties, VAT or taxes (if any) are payable by the recipient. We have no control over these charges and cannot predict their amount.

Address Accuracy

International deliveries will be made only to the address provided at checkout. Please ensure full name, contact number and postal code are accurate.

Courier Liability

myblacktree.com is not liable for any delay in delivery by courier companies / postal authorities and only guarantees to hand over the consignment to the courier within 12 working days from order confirmation or payment. The timeline may extend up to 15 to 30 working days due to high order volume, product availability or unforeseen logistical delays.

Exceptional Circumstances

In rare cases, delays beyond 12 working days may occur due to customs hold, high shipping congestion or force majeure events.

Additional International Shipping Notes

• International orders are shipped under DAP (Delivered At Place) terms — local import duties, VAT or taxes (if any) are payable by the recipient at delivery.
• Transit times mentioned above are approximate; customs inspections may extend delivery by 3–10 business days.
• We do not ship loose lithium batteries; all watches include installed button cells that fully comply with international air-shipping safety regulations.
• International returns or exchanges are not accepted unless the product received is defective or incorrect.
• Please ensure that your complete address and an active phone number are provided at checkout to avoid delivery delays.

General Delivery Terms

• myblacktree.com is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within a maximum of 15 to 30 working days from the date of the order and payment, or as per the delivery date agreed at the time of order confirmation.
• Delivery of all orders will be made to the registered address of the buyer as per the credit/debit card only at all times (unless specified at the time of order).
• myblacktree.com is in no way responsible for any damage to the order while in transit to the buyer.
• While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics or availability.
• All items (including gifts) will be shipped with an invoice mentioning the price, as per Indian tax regulations.
• For domestic buyers, orders are shipped through registered domestic courier companies and/or Speed Post only, within a maximum of 15 to 20 working days or as per the delivery date agreed at the time of order confirmation, subject to courier company / post office norms.
• For international buyers, orders are shipped and delivered through registered international courier companies and/or International Speed Post only.
• For Cash on Delivery (COD) transactions, payment will be accepted only in cash when the product is delivered.
• Partial refunds will not be entertained.
• If you return an order delivered to you, COD charges will not be refunded. However, if you self-ship your returns, you will be reimbursed as per the BlackTree Returns Policy.
• The PIN codes serviced by us are frequently updated. If we do not deliver to your PIN code today, please check again later.

If the buyer or recipient refuses delivery, fails to accept the shipment, or does not collect the parcel for any reason whatsoever — including but not limited to the following situations:

1. Direct refusal of delivery at the destination address or postal facility.
2. Failure to collect the shipment within the courier or postal holding period.
3. Non-response to delivery notifications, customs clearance requests or courier communication.
4. Failure or refusal to pay import duties, VAT, customs charges or local taxes.
5. Providing an incorrect, incomplete or inaccessible delivery address.
6. Recipient unavailable after multiple delivery attempts.
7. Any other circumstance that results in the shipment being returned to the origin country.

Such shipments will be classified as Return-to-Origin (RTO).

Once an order becomes RTO:

• The order shall be treated as completed and fulfilled once dispatched and export-cleared.
• No refund and no re-dispatch will be provided for RTO shipments.
• The buyer remains responsible for any return freight, customs charges, storage fees or administrative costs incurred during the return process.
• Failure to accept delivery or pay applicable import duties automatically voids any eligibility for refund, replacement or compensation.

These provisions apply to all international shipments and form part of the binding purchase agreement between the buyer and MyBlackTree India Private Limited.

1. Product Representation

All product images shown are for illustration purposes only. Actual products may vary in colour, finish, packaging or design due to manufacturing or vendor differences.

Such variations do not qualify as a defect or misrepresentation.

2. Refund Policy

Refunds are not provided for concerns related to size, colour or design preferences, unless the error is directly attributable to the company.

Refunds for unfulfilled or cancelled orders will be issued by default to the company’s secure BlackTree Wallet (digital credit balance for future purchases on our website).

If the order is not fulfilled by the company or is cancelled by the customer, the paid amount will be refunded to the company’s digital wallet (“BlackTree Wallet”). The wallet balance can only be used to buy products from our website.

3. Exchange Policy

Exchanges are permitted only in cases of genuine issues with size, pattern or design. Customers must return the product in its original condition with complete packaging and bear the return shipping costs.

Once the product is received at our warehouse, it will undergo a quality verification check. Upon approval, customers will be notified by email/phone, and a replacement will be arranged.

A standard re-dispatch charge of ₹250/- applies for all exchanges.

4. Third-Party Branded Products & Customer Confirmation

For products sourced from third-party brands (not manufactured by BlackTree), availability may occasionally vary due to supplier constraints. In such cases, a product of the same brand and ordered size/specifications may be dispatched as a substitute.

As dispatch confirmation emails may sometimes contain only the order number without product details, customers are required to verify and confirm within 24 hours of receiving the tracking email whether the dispatched product corresponds to their order. Confirmation must be sent in writing to ops@myblacktree.com.

If any issue, variation or substitution is identified and reported within this 24-hour window, the company will hold the dispatch and initiate the appropriate refund or replacement process.

Please note: in the absence of such confirmation within the stipulated timeframe, the order will be deemed correct and accepted, and no refund/return claims will be entertained thereafter (except where legally required).

5. Third-Party Vendors

Certain products are sourced from manufacturers/vendors only after an order is placed (drop-shipping). Such orders may require an additional 15–20 business days compared to standard delivery timelines.

In rare cases, the supplier may face stock shortages or delays. Customers placing such orders acknowledge these risks and agree that fulfilment timelines may vary.

6. Cancellation & Refunds for Unfulfilled Orders

If the order cannot be fulfilled due to supplier or logistics constraints, or is cancelled by the customer within the allowable period, the paid amount will be refunded as per Section 2.

Refunds processed to BlackTree Wallet may only be redeemed for future purchases from our website.

7. General Safeguard & Legal Acceptance

By placing an order on our website, the customer confirms that they have read, understood and accepted these Terms & Conditions.

These conditions are designed to protect customers through transparent communication, while also safeguarding the company’s operational ability to deliver effectively.

8. Legal Disclaimer & Compliance

myblacktree.com operates under MyBlackTree India Pvt. Ltd., Cipet Industrial Area Road, Near Shanti Asiatic School, Hajipur, Bihar – 844102.

All shipping timelines are approximate and non-binding. By placing an order, you acknowledge that delivery delays caused by external logistics providers are beyond our control.

Our responsibility is limited to dispatch of the order within the stipulated timeline and providing proof of handover to the authorised courier service.