Refund & Return Policy

1. Product Representation

All product images shown are for illustration purposes only. Actual products may vary in colour, finish, packaging or design due to manufacturing or vendor differences. Such variations do not qualify as a defect or misrepresentation.

2. Refund Policy

Refunds are not provided for concerns related to size, colour or design preferences, unless the error is directly attributable to the company.

If the order is not fulfilled by the company or is cancelled by the customer, the paid amount will be refunded to the company’s digital wallet (“BlackTree Wallet”). The wallet balance can only be used to buy products from our website.

Where a return is approved under the limited conditions:

• The buyer must ship the item back at their own expense using an insured, trackable courier.
• Returned items must be unused and intact with all tags, authentication cards and packaging.
• After inspection and approval, if the customer requests a refund to the original payment method, the company will deduct a 20% processing and transaction fee to cover gateway and administrative costs.
• Refunds to the original source are initiated only after verification and may take up to 15 business days to reflect, depending on the bank or card issuer.

3. Exchange Policy

Exchanges are permitted only in cases of genuine issues with size, pattern or design. Customers must return the product in its original condition with complete packaging and bear the return shipping costs.

Once the product is received at our warehouse, it will undergo a quality verification check. Upon approval, customers will be notified by email/phone, and a replacement will be arranged.

A standard re-dispatch charge of ₹250/- applies for all exchanges.

4. Third-Party Branded Products & Customer Confirmation

For products sourced from third-party brands (not manufactured by BlackTree), availability may occasionally vary due to supplier constraints. In such cases, a product of the same brand and ordered size/specifications may be dispatched as a substitute.

Customers are required to verify and confirm within 24 hours of receiving the tracking email whether the dispatched product corresponds to their order. Confirmation must be sent in writing to ops@myblacktree.com.

If any issue, variation or substitution is reported within this 24-hour window, the company will hold the dispatch and initiate the appropriate refund or replacement process. In the absence of such confirmation, the order will be deemed correct and accepted, and no refund/return claims will be entertained thereafter (except where legally required).

5. Drop-Shipping Orders

Certain products are sourced from manufacturers/vendors only after an order is placed (drop-shipping). Such orders may require an additional 15–20 business days compared to standard delivery timelines.

In rare cases, the supplier may face stock shortages or delays. Customers placing such orders acknowledge these risks and agree that fulfilment timelines may vary.

6. Cancellation & Refunds for Unfulfilled Orders

If the order cannot be fulfilled due to supplier or logistics constraints, or is cancelled by the customer within the allowable period, the paid amount will be refunded as per Section 2. Refunds processed to BlackTree Wallet may only be redeemed for future purchases from our website.

7. General Safeguard & Legal Acceptance

By placing an order on our website, the customer confirms that they have read, understood and accepted these Terms & Conditions. These conditions are designed to protect customers through transparent communication, while also safeguarding the company’s operational ability to deliver effectively.

1. Product Representation & Authenticity

All images, descriptions and specifications on myblacktree.com are for illustrative and brand-representative purposes only. Because we operate across multiple product categories and authorised suppliers, the actual item received may show minor or updated variations in model, finish, fabric, accessories or packaging.

Such differences arise from legitimate manufacturer revisions and are legally recognised as “substantial equivalence.” They do not qualify as defects, misrepresentation or grounds for refund.

2. Order Finality for International Shipments

All international orders become final and non-returnable once dispatched and export-cleared. Returns or exchanges are allowed only when:

• the item received is materially different from the product family ordered, and
• the courier’s official damage/discrepancy report plus an unboxing video is submitted within 24 hours of delivery.

All other situations — including refusal to accept delivery, non-availability, change of mind or non-payment of import duties — remain fully billable and non-refundable.

3. Refusal of Delivery, Non-Acceptance & Return-to-Origin (RTO)

If the buyer or recipient refuses delivery, fails to accept the shipment, or does not collect the parcel for any reason whatsoever — including but not limited to:

1. Direct refusal of delivery at the destination address or postal facility.
2. Failure to collect the shipment within the courier or postal holding period.
3. Non-response to delivery notifications, customs clearance requests or courier communication.
4. Failure or refusal to pay import duties, VAT, customs charges or local taxes.
5. Providing an incorrect, incomplete or inaccessible delivery address.
6. Recipient unavailable after multiple delivery attempts.
7. Any other circumstance that results in the shipment being returned to the origin country.

Such shipments will be classified as Return-to-Origin (RTO). Once an order becomes RTO:

• The order shall be treated as completed and fulfilled once dispatched and export-cleared.
• No refund and no re-dispatch will be provided for RTO shipments.
• The buyer remains responsible for any return freight, customs charges, storage fees or administrative costs incurred during the return process.
• Failure to accept delivery or pay applicable import duties automatically voids any eligibility for refund, replacement or compensation.

These provisions apply to all international shipments and form part of the binding purchase agreement between the buyer and MyBlackTree India Private Limited.

4. Return Authorisation (If Approved Under Exception)

Where a return is approved under the limited conditions in Section 2:

• The buyer must ship the item back at their own expense using an insured, trackable international courier.
• All customs duties and taxes must be pre-paid by the buyer.
• Returned items must be unused and intact with all tags, authentication cards and packaging.

After inspection and approval, refunds are processed as per the Refund Channel & Processing Charge Clause above (BlackTree Wallet by default; 20% fee for refunds to the original payment method; up to 15 business days).

5. Customs & Local Taxes

All international shipments are sent under DAP (Delivered At Place) terms. Import duties, VAT and local taxes are the sole responsibility of the recipient. Failure to pay these charges automatically voids any eligibility for refund or replacement.

6. Cancellations Before Dispatch

Once an order is placed and payment is confirmed, it enters procurement and fulfilment processing, which may include sourcing through authorised third-party vendors, logistics partners or established marketplaces. Any cancellation request raised after order confirmation but before dispatch shall NOT be eligible for refund, as procurement costs and operational commitments are already incurred.

7. Payment Security & Chargeback Waiver

All payments are processed through internationally compliant 3-D Secure gateways. Once a shipment is export-cleared and handed to the carrier, the transaction is legally fulfilled.

By completing checkout, the buyer waives the right to initiate any chargeback or dispute for covered reasons. Any attempted reversal will be defended using documented carrier handover and export records.

8. Shipping Timelines & Insurance

International — 4 to 12 working days after order confirmation. The timeline may extend up to 15 to 30 working days due to high order volume, product availability or unforeseen logistical delays.

All orders are insured up to their declared value until delivery completion by the carrier. Transit delays beyond our control do not qualify for refunds or chargebacks.

9. Jurisdiction & Governing Law

All international transactions are governed exclusively by Indian law, with jurisdiction at Hajipur Civil Court (Bihar).