Privacy Policy: How BlackTree Protects Your Data

BlackTree

Official Privacy Policy

Last Updated: 09-01-2025

🔒 Secure SSL checkout🛡️ Your data is never sold📧 info@myblacktree.com

This privacy policy explains how BlackTree collects, uses, protects and shares your personal information.

🌐 Currency Conversion & Cookies

By using our website, you (the visitor) agree to allow third parties to process your IP address in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which is automatically removed when you close your browser). We do this so that the selected currency remains consistent while you browse, and prices convert to your local currency.

This Privacy Policy governs the manner in which Myblacktree India Pvt. Ltd. (“Myblacktree”, “BlackTree”, “we”, “us” or “our”) collects, uses, maintains and discloses information collected from users (“you” or “your”) of the website www.myblacktree.com (the “Website”) and related services, including our mobile application(s) available on the Google Play Store (the “App”).

By accessing or using our Website and/or App, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website and/or App.

1Information We Collect

Personal Information

We may collect personal information when you voluntarily provide it to us — such as when you register an account, place an order, fill out a form, subscribe to our newsletter or interact with our Website and/or App. This may include your name, email address, phone number, billing and shipping addresses and other relevant details.

Non-Personal Information

We may also collect non-personal information automatically as you navigate our Website and/or App, such as your device information, IP address, browser type, operating system and other similar technical information.

2Use of Collected Information

Personal Information

We may use the personal information we collect for the following purposes:

To provide and personalise the products and services you request.
To process and fulfil your orders and payments.
To communicate with you regarding your account, orders and inquiries.
To send you promotional materials, newsletters and marketing communications (with your consent, where required by applicable law).
To improve our Website and/or App, products and services.
To respond to legal obligations, prevent fraud and protect our rights and interests.

Non-Personal Information

We may use non-personal information for statistical purposes, to analyse trends, administer the Website and/or App, and gather demographic information about our user base as a whole.

3Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely dispose of or anonymise your personal information once it is no longer needed.

4Disclosure of Information

We may share your information with third parties only in the following circumstances:

To facilitate the delivery of products and services you request.
To process payments through trusted payment service providers.
To comply with legal obligations, enforce our policies or respond to lawful requests from public authorities.
To protect the rights, property or safety of Myblacktree, our users or others.

5Your Choices and Rights

You may have the right to access, correct, update or delete your personal information, as permitted by applicable law. You may also have the right to opt out of certain communications and to request that we restrict the processing of your personal information.

To exercise your choices and rights, or if you have any questions about our privacy practices, please contact us at info@myblacktree.com.

6Security Measures

We employ appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, please be aware that no transmission of data over the internet or any other public network can be guaranteed to be 100% secure.

7Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Privacy Policy on our Website. We encourage you to review this page periodically to stay informed about our information practices.

Order Terms

⚠️ Order Confirmation, Cancellation & Chargeback Policy (Important)

Once an order is successfully placed and payment is confirmed on myblacktree.com, the order enters procurement and fulfilment processing, which may include sourcing through authorised third-party vendors, logistics partners or established marketplaces. Such fulfilment (including third-party packaging, invoices or courier branding) shall be deemed valid and compliant performance of the order.

Any cancellation request raised after order confirmation but before dispatch shall NOT be eligible for refund, as procurement costs and operational commitments are already incurred.

Customers expressly acknowledge and agree that raising a payment gateway chargeback or bank dispute after order confirmation does not override this policy, and such disputes will be contested with documentary evidence, including proof of order confirmation, procurement initiation and shipping arrangements.

This policy applies uniformly to both domestic and international orders, irrespective of delivery timelines, customs clearance or third-party courier delays.

If the customer receives the product and claims any issue relating to damage, defect, mismatch or discrepancy, such claim shall be considered valid only if:

a clear and continuous unboxing video is recorded before opening the package, and
the issue is reported in writing within 24 hours of delivery to our official email ID (ops@myblacktree.com).

In the absence of a proper unboxing video and timely written communication, the order shall be deemed correct, accepted and fully delivered.

Any chargeback, bank dispute or payment reversal raised without complying with the above conditions — including disputes based on fulfilment source, packaging origin, delivery delay or post-delivery claims — shall be treated as invalid and will be contested with documentary and fulfilment evidence, except where legally mandated.

8Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: Email: info@myblacktree.com

This Privacy Policy is effective as of the date indicated at the top of this page.

🔐 Safety Note

Please do not share your ATM or Web PIN with anyone, and do not write such information anywhere on your card or on any document. BlackTree will never ask for it.

By using the Website and/or App, you acknowledge that you have read, understood and agree to be bound by this Privacy Policy. For any clarification, please contact info@myblacktree.com.