FAQ

Confirmed domestic orders are typically dispatched within 4 to 7 working days. In exceptional cases (high order volume, product availability or logistical delays), dispatch may take up to 15 to 20 working days.

After dispatch, delivery generally takes 2 to 7 business days, depending on your location and courier service.

Yes. We offer free standard delivery across India.

Yes. International orders are dispatched within 4 to 12 working days after confirmation and usually delivered within 7 to 15 business days after dispatch, via DHL Express, Aramex, FedEx or India Post EMS. A flat rate of ₹2,800 (approx. $34 USD) applies per order up to 2 kg volumetric weight.

International orders ship under DAP (Delivered At Place) terms. Import duties, VAT or local taxes, if any, are payable by the recipient at delivery.

Yes, COD is available for eligible PIN codes in India. COD payment is accepted only in cash at the time of delivery.

Once an order is confirmed, it enters procurement and fulfilment processing. Cancellation requests raised after confirmation but before dispatch are not eligible for refund, as procurement costs are already incurred. Please see our Refund & Return Policy for details.

You can request a return within 30 days of receiving your item, if it is unused, with tags and in its original packaging. Exchanges are allowed for genuine size, pattern or design issues; a re-dispatch charge of ₹250 applies.

Approved refunds are credited to your BlackTree Wallet by default. If you ask for a refund to your original payment method, a 20% processing and transaction fee is deducted, and it may take up to 15 business days to reflect.

Record a clear, continuous unboxing video before opening the package and email us at ops@myblacktree.com within 24 hours of delivery. Claims without an unboxing video and timely written notice cannot be accepted.

International orders are final once dispatched and export-cleared. Returns are accepted only if the item is materially different from what was ordered, with the courier’s damage/discrepancy report and an unboxing video submitted within 24 hours of delivery.

The BlackTree Wallet is your digital store-credit balance on myblacktree.com. Refunds and cashback are credited to it, and you can use it at checkout by choosing “Pay with Wallet”.

Once your order is dispatched, you will receive a tracking link by email. You can also view your order status by logging in to My Account.

Yes. BlackTree clothing is our own in-house label, and branded products are sourced through authorised suppliers and verified vendors. Every order is shipped with a GST invoice.

Email info@myblacktree.com for general questions or ops@myblacktree.com for refunds and returns, or use our AI-powered support. Please do not call numbers listed on Google or other sources, as they may be fraudulent.